The Fine
Print.
Transparency is at the heart of our blooms. We've laid out our terms clearly so you can focus on the beauty of the arrangements. Ready to dig into the details?
Last Updated: October 2023
Terms of Service
By accessing the Kosmos Blooms website, you're agreeing to be bound by these local Toronto regulations and our internal standards. Our site is designed to showcase the artistry of floristry, and we expect our users to interact with our digital space with the same respect they'd show in our 120 Dallimore Circle studio.
We've spent 12 years perfecting our craft, and all content on this site remains our intellectual property. Are you ready to agree to the terms that keep our community blooming?
Toronto Delivery Policies
We handle our stems with care. Within the Greater Toronto Area, we aim for precise delivery windows, though Ontario traffic can occasionally be unpredictable. You'll receive a notification the moment your bouquet departs our shop.
- Orders placed before 11:00 AM qualify for same-day delivery.
- Specific time slots are requests, not guarantees.
- We don't leave flowers outdoors if temperatures drop below 2°C.
What happens if the recipient isn't home? We'll attempt to find a secure spot or a friendly neighbour before returning the arrangement to our cooler.
Refunds & Cancellations
Flowers are delicate. Because our products are perishable, we don't offer standard returns once a bouquet has been cut and arranged. However, our team believes in quality above all else. If your blooms don't meet our freshness guarantee within the first 48 hours, we want to hear about it.
Cancellations for custom subscriptions require a 72-hour notice. Why so long? It's because we've already secured the specific stems from our growers for your unique design.
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